Shipping & Returns

Verzenden:

Binnen Nederland verzend metropolis AANGETEKEND ( di-vrijdag )GRATIS, dus U betaalt GEEN VERZENDKOSTEN, VOOR ALLE ITEMS BOVEN DE 75 EURO oversized en zware items (+20 kg ) is alleen ophalen of courier versturen is dan ook niet gratis en op eigen risico

Retourneren:
Als U van mening bent veranderd over het product dat U heeft ontvangen, dan kunt U dit binnen 7 dagen retourneren met ontvangstbewijs(is niet van toepassing als het product voor u is besteld/preorder of bij afgeprijsde items dan berekenen wij minimaal 10% retourkosten ), meldt dit via de e-mail: info@metropolis-collectibles.com Houdt U er wel rekening mee dat het product in de originele verpakking en onbeschadigd retour gestuurd moet worden.
Verzendkosten worden niet terugbetaald. Is een artikel beschadigd aangekomen of hebt U een verkeerd artikel ontvangen, mail ons dan en we zenden u dan de details omtrent het retourneren van uw pakket wij zijn niet aansprakelijk voor verlies en breuk tijdens transport. Zend nooit pakketten naar ons retour zonder dit van te voren te melden. We kunnen deze helaas niet in behandeling nemen zonder vooraankondiging. Ongefrankeerde pakketten worden op eigen risico verstuurd en zullen door ons nimmer worden aangenomen,wij zijn niet aansprakelijk voor overschrijding van de aangegeven levertijden of verlies of beschadiging door PostNL.

International Shipping
we will ship internationally( tuesday-friday ) under the following conditions:
shippingcosts starting at 19,50 euro to the following countries : belgium -germany- united kingdom ( not the islands )- france - spain-austria - denmark . maximum weight 10 kg above this weight prices are higher , for other countries or weight you see the shippingcosts at checkout ,for countries outside europe mail first for shippingcostsPre-order deposit is non-refundable. Shipping rates for pre-order items will be determined at time of fulfillment.
We reserve the right to refuse to process any order or to refuse to ship to certain countries. Processing of international orders takes longer. Please allow time for us to pack and weigh your order and estimate the postage & handling cost. We will e-mail this information to you before your order is processed and shipped. We must have confirmation of acceptance of shipping costs and policies before your order is finalized. Most orders are shipped by postnl. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. we have has no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping also we are not responsible for damage or loss during transportation . If you order does not arrive within 30 days, Please contact us as soon as possible at info@metropolis-collectibles.com. so we can get an investigation at the postal services for the package. Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if neccessary. You can usually obtain this information by contacting your postal office or customs office.

Returns
We will accept returns for refund if notified within 7 days of receipt of the product ( not for special for you ordered items or sale items ). We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns sent without a original package or box will be reduce of their money at 20%.

Canceling Orders
We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at info@metropolis-collectibles.com. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.

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